Wine Jobs

HOST / Wine Jobs / ID: 915600

Job title: HOST
Company name: Harvestaff
Job location: St Helena
State / County: CA
Country: USA
Posted on: 31.Mar.2021
Expire on: 07.Apr.2021

Job Details:

Coordinate online bookings, troubleshoot visitation or guest issues, send email confirmations, track online guest payments.
• Warmly greet incoming guests and respond to any questions they have regarding TPWC or local restaurants and wineries. Anticipate and address the needs of guests on an ongoing basis.
• Answer phone calls to the reservations line and maintain bookings via reservation system.
• Work closely with Hospitality Trade Reservations team to ensure two calendaring systems do not overbook space and staff.
• Organize guest visit requests to maintain an efficient seating flow process.
• Seat guests in real-time; ensuring equitable workload of TL Associates while ensuring guest satisfaction.
• Process customer transactions including shipping orders on a retail POS system using a stationary register or tablet. Ensure all shipping orders are within compliance.
• Assist guests with transporting purchases to their vehicle or arrange for pick-up, shipment or delivery.

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